Remote Engagement Service

HSBC Amanah
Ways to bank
Remote Engagement Service

What is Remote Engagement Service?

Remote Engagement Service is an alternate channel for our customers to interact with the Bank without the need to be physically present at the branches. The service is supported by Zoom and Live Sign.

Zoom is a video conferencing tool that enables our Relationship Managers to stay connected with our customers remotely.

Whereas, Live Sign is an electronic signature solution for signing documents electronically.

Zoom and Live Sign combination are offered to all our existing customers with deposits account and are available for all branches, covering the products listed below.

Unit Trust
Structured Investments
Sukuk
Dual Currency Investment
Foreign Exchange
Takaful
Wealth Portfolio Financing-i
Term Deposit-i
Current and Savings Accounts-i
Personal Financing-i
Home Financing
Credit Cards-i

Important note: Effective 30th September 2024, Remote Engagement Service is available for use by all existing to Bank customers without the need to sign a Letter of Authorization. To use this service, customer must agree to be bound by the Remote Engagement Services Terms of Use outlined under HSBC Amanah Universal Terms and Conditions during the signing process

Watch Zoom + Live Sign Introduction Video for Customers

Video transcript downloaded for video of Zoom + Live Sign Introduction Video for Customers. This link will open in a new window

Benefits

Convenient

Engage in a video call with HSBC Relationship Managers at the comfort of your home or office.
Quick

Cut out travel time by executing transactions and applications straight from your mobile device.
Go Green

Do away with physical papers and sign documents electronically.
Viewpoints

Your HSBC Relationship Manager can bring in relevant specialists should you need expertise on certain products.