Mobile Secure Key

What is a Mobile Secure Key?

The Mobile Secure Key is a safe and convenient way to generate security codes on the HSBC Malaysia Mobile Banking app, so you can log on and approve transactions without needing your physical Security Device. Say goodbye to forgetting to take your Security Device out or worrying about its battery life!

To use your Mobile Secure Key, all you need to do is update your HSBC Malaysia Mobile Banking app to the latest version available, and you're good to go. Easy peasy!

Why you should choose the Mobile Secure Key for your banking needs

Safe and secure:
With your Mobile Secure Key available on your smartphone, access to your accounts and banking transactions is limited only to you, protected by the added security of biometric authentication or your 6-digit PIN.
Always by your side:
As long as you've got your mobile phone with you, your Mobile Secure Key is accessible on the HSBC Malaysia Mobile Banking app. You won't need to worry about always keeping track of where your physical Security Device is.
Fast and reliable:
Just a few taps is all it takes to activate your Mobile Secure Key on your HSBC Malaysia Mobile Banking app. Gone are the days of waiting for your Security Device to be sent to you.
Better for the environment:
Switch to Mobile Secure Key to lower the overall carbon footprint generated by manufacturing, shipping, packaging and eventually disposing physical Security Device.

What options do I have to log on to online banking?

There are 2 options currently available for you to access your accounts and verify your transactions.

Important! Your physical Security Device (if you have one) will be deactivated immediately once you activate your Mobile Secure Key.

Available on the HSBC Malaysia Mobile Banking app.

The Mobile Secure Key replaces older physical Security Devices, offering enhanced security features like biometric authentication and added convenience for your banking needs.

Security Device

A physical Security Device issued to account holders.

This is in the process of being phased out and is no longer being issued for new account openings.

How to Activate Mobile Secure Key on HSBC Malaysia Mobile Banking App

Make sure you've got the most up-to-date version of the HSBC Malaysia Mobile Banking app.

If you've got a physical Security Device then it will be deactivated immediately after you activate your Mobile Secure Key (MSK). You can return your physical Security Device to any HSBC branches or dispose of it yourself.

Check that the date and time of your device is set to be automatically retrieved from your mobile network provider. This avoids any errors when you're generating security codes with your MSK. You can check this in your mobile's date and time settings.

Starting from 22 August 2023, there's a 12-hour cooling-off period for Mobile Secure Key set-up.

Step 1:Download the HSBC Malaysia Mobile Banking app from the Apple App Store or Google Play Store.

Step 2: Set up your account and verify your identity.

Step 3: Create a 6-digit PIN

You'll then receive an SMS to confirm your PIN has been set. This will also activate your Mobile Secure Key. You won't be able to log on to your online banking or mobile banking account until you've created your PIN.

Mobile Secure Key set-up successfully and receive an SMS confirmation

Step 4: Call us or visit your nearest branch to complete your customer verification and online banking registration.

You'll need to do this within 48 hours of receiving the registration confirmation SMS. You will have full access to your account once you've completed customer verification and the cooling-off period finishes.

Notice page of log on journey has changed

Step 1:Update your HSBC Malaysia Mobile Banking app to the latest version via the Apple App Store or Google Play Store, and log on.

Step 2: Select 'confirm and continue' when you get the Mobile Secure Key prompt.

You'll have full access to your account once the cooling-off period finishes.

Step 1: Update your HSBC Malaysia Mobile Banking app to the latest version via the Apple App Store or Google Play Store, and log on.

Step 2: Select 'confirm and continue' when you get the Mobile Secure Key prompt.

You'll have full access to your account once the cooling-off period finishes.

Step 1: Update your HSBC Malaysia Mobile Banking app to the latest version via the Apple App Store or Google Play Store, and log on.

Step 2: Select 'confirm and continue' when you get the Mobile Secure Key prompt.

Step 3: Call us or visit your nearest branch to complete your customer verification and online banking registration.

Generating security codes on your Mobile Secure Key

Additional fraud counter-measures

From 17 November 2024 onwards, you'll need to generate a re-authenticate code using your Mobile Secure Key when you make any of the following transactions via HSBC Malaysia Online Banking:

Payment or transfer exceeding RM10,000 between your own HSBC accounts
Payment or transfer to any saved payee for any amount

From 13 November 2024 onwards, we'll need your biometric or 6-digit PIN authentication for any of the following transactions via the HSBC Malaysia Mobile Banking app:

Payment or transfer exceeding RM10,000 between your own HSBC accounts
Payment or transfer to a saved payee for any amount

There's a 12-hour cooling-off period for your Mobile Secure Key set-up.

The Mobile Secure Key generates a temporary code you can use to log on to online banking, and approve specific transactions and account updates.

mobile banking app interface for selecting "genearte security code" option

Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). Select 'Generate Security Code' at the bottom of the screen.

mobile banking app interface to select log on code, transaction verification code and re-authenticate code option

Step 2: Select the appropriate option:

Log on code
Transaction verification code
Re-authenticate code

mobile banking app interface for entering 6-digit PIN

Step 3: Enter your 6-digit PIN or biometric authentication (if you've enabled it) to generate a security code.

mobile banking app interface showing the gerneated security code

Step 4: Your security code will be generated. Enter the code where it's requested on HSBC online banking.

The Mobile Secure Key generates a temporary code you can use to log on to online banking, and approve specific transactions and account updates.

Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). Select 'Generate Security Code' at the bottom of the screen.

Step 2: Select the appropriate option:

Log on code
Transaction verification code
Re-authenticate code

Step 3: Enter your 6-digit PIN or biometric authentication (if you've enabled it) to generate a security code.

Step 4: Your security code will be generated. Enter the code where it's requested on HSBC online banking.

Step 1: Log on to HSBC Malaysia Online Banking.

Step 2: To proceed, you are required to generate a ‘log on code’ using Mobile Secure Key.

Step 3: Open the HSBC Malaysia Mobile Banking app (but don't log on). Select 'Generate Security Code' at the bottom of the screen.

Step 4: Select the 'Log on code'.

Step 5: Enter your 6-digit PIN or biometric authentication (if you've enabled it) to generate a security code.

Step 6: Your security code will be generated.

Step 7: Enter the code where it's requested on HSBC online banking.

Important: please ensure the date and time on your mobile device is set automatically so that Mobile Secure Key can generate an accurate code.

Step 1: Log on to your HSBC Malaysia Online Banking account and select ‘Pay and Transfer’ option.

Step 2: Select the account you would want to transfer from (If you have more than 1 HSBC account) and the payee type to begin a new payment transaction.

fill payees and fund transfer amount interface

Step 3: Fill in the details of the payees and fund transfer amount (Example shown in the screenshot).

Step 4: To proceed, you are required to enter a security code for additional security.

Step 5: Open the HSBC Malaysia Mobile Banking app (but don't log on). Select 'Generate Security Code' at the bottom of the screen.

select transaction verification code interface

Step 6: Select the ‘Transaction Verification Code’.

Step 7: Enter the last 4 digit of the payee's account number followed by transfer amount including cent and select authorise. Refer back to step 3, it shows the account number of the payee is 3456789098 and the transfer amount is RM10.25. In this case, the transaction verification number is 90981025.

Step 8: Enter your 6-digit PIN or biometric authentication (if you've enabled it) to generate a security code.

Step 9: Your security code will be generated. Enter the code where it's requested on HSBC online banking.

Step 10: Enter the code where it's requested on HSBC online banking

Important: please ensure the date and time on your mobile device is set automatically so that Mobile Secure Key can generate an accurate code.

Step 1: Log on to your HSBC Malaysia Online Banking account and select ‘Change Internet Banking Limit’.

Step 2: Select and update on the daily limit as you wanted.

Step 3: To proceed, you are required to enter a security code for additional security.

Step 4: Open the HSBC Malaysia Mobile Banking app (but don't log on). Select 'Generate Security Code' at the bottom of the screen.

Step 5: Select the ‘Re-authentication code’.

Step 6: Enter your 6-digit PIN or biometric authentication (if you've enabled it) to generate a security code.

Step 7: Your security code will be generated. Enter the code where it's requested on HSBC online banking.

Step 8: Enter the code where it's requested on HSBC online banking.

Important: please ensure the date and time on your mobile device is set automatically so that Mobile Secure Key can generate an accurate code.

Frequently asked questions

Read all FAQs Click to check full faqs

Activate your HSBC Mobile Secure Key now

The Mobile Secure Key is available now via the HSBC Malaysia Mobile Banking app. Don't have the app yet? Download it now for seamless and secure online banking.

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Mobile Secure Key

What is a Mobile Secure Key?

Why you should choose the Mobile Secure Key for your banking needs

What options do I have to log on to online banking?