ATM Services
Our 24-hour express banking lobbies allow you to perform most of your banking transactions whenever you want so you can enjoy prompt services:
- Cash withdrawals (up to RM5,000 per day)
- Card cash advances
- PIN change
- Language selection (English, Bahasa Malaysia or Mandarin)
- Fund transfers1
- Instant Transfer
- Cheque book requests
- Statement requests
- Multiple Account Access on the same HSBC Amanah Visa Debit Card-iUp to three 3 accounts can be linked under one HSBC Amanah Visa Debit Card-i.
- Account activity enquiry
Transfer fees and timings
Instant transfer
| Items |
Online and mobile banking - transaction below or equal to RM5,000 |
Online and mobile banking transaction above RM5,000 |
ATM - transaction below or equal to RM5,000 |
ATM - transaction above RM5,000 |
|---|---|---|---|---|
| Fees and charges (per transaction) |
Waived |
Waived |
Waived |
RM0.50 -for more details please refer to |
| Daily transaction limit |
RM50,000 combined limit with intrabank and interbank funds transfer |
RM50,000 combined limit with intrabank and interbank funds transfer |
RM10,000 combined limit with intrabank and interbank funds transfer |
RM10,000 combined limit with intrabank and interbank funds transfer |
| Payment reference |
Yes |
Yes |
No |
No |
| Availabiity of payers' names and payment references in beneficiaries' bank statement |
Yes |
Yes |
No |
No |
| Availability of beneficiaries' names and payment references in payers' bank statement |
Yes |
Yes |
No |
No |
| Operating hours |
24 hours |
24 hours |
24 hours |
24 hours |
| Items |
Fees and charges (per transaction) |
|---|---|
| Online and mobile banking - transaction below or equal to RM5,000 |
Waived |
| Online and mobile banking transaction above RM5,000 |
Waived |
| ATM - transaction below or equal to RM5,000 |
Waived |
| ATM - transaction above RM5,000 |
RM0.50 -for more details please refer to |
| Items |
Daily transaction limit |
| Online and mobile banking - transaction below or equal to RM5,000 |
RM50,000 combined limit with intrabank and interbank funds transfer |
| Online and mobile banking transaction above RM5,000 |
RM50,000 combined limit with intrabank and interbank funds transfer |
| ATM - transaction below or equal to RM5,000 |
RM10,000 combined limit with intrabank and interbank funds transfer |
| ATM - transaction above RM5,000 |
RM10,000 combined limit with intrabank and interbank funds transfer |
| Items |
Payment reference |
| Online and mobile banking - transaction below or equal to RM5,000 |
Yes |
| Online and mobile banking transaction above RM5,000 |
Yes |
| ATM - transaction below or equal to RM5,000 |
No |
| ATM - transaction above RM5,000 |
No |
| Items |
Availabiity of payers' names and payment references in beneficiaries' bank statement |
| Online and mobile banking - transaction below or equal to RM5,000 |
Yes |
| Online and mobile banking transaction above RM5,000 |
Yes |
| ATM - transaction below or equal to RM5,000 |
No |
| ATM - transaction above RM5,000 |
No |
| Items |
Availability of beneficiaries' names and payment references in payers' bank statement |
| Online and mobile banking - transaction below or equal to RM5,000 |
Yes |
| Online and mobile banking transaction above RM5,000 |
Yes |
| ATM - transaction below or equal to RM5,000 |
No |
| ATM - transaction above RM5,000 |
No |
| Items |
Operating hours |
| Online and mobile banking - transaction below or equal to RM5,000 |
24 hours |
| Online and mobile banking transaction above RM5,000 |
24 hours |
| ATM - transaction below or equal to RM5,000 |
24 hours |
| ATM - transaction above RM5,000 |
24 hours |
| Crediting time |
Funds received by beneficiaries |
|---|---|
| Business days (Monday to Friday) |
Immediate |
| Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
Immediate |
| Crediting time |
Business days (Monday to Friday) |
|---|---|
| Funds received by beneficiaries |
Immediate |
| Crediting time |
Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
| Funds received by beneficiaries |
Immediate |
Interbank GIRO (IBG) transfer
| Items |
Online and mobile banking |
ATM |
Over-the-counter |
|---|---|---|---|
| Fees and charges (per transaction) |
RM0.10 |
RM0.10 |
RM0.30 - for more details please refer to: Tariff and Charges (PDF, 7.2MB) |
| Daily transaction limit |
RM50,000 combined limit with intrabank and interbank funds transfer |
RM5,000 |
RM1,000,000 |
| Future-dated payments |
Yes |
No |
Yes |
| Operating hours |
24 hours |
24 hours |
Banking hours 9:30am to 4:30pm |
| Items |
Fees and charges (per transaction) |
|---|---|
| Online and mobile banking |
RM0.10 |
| ATM |
RM0.10 |
| Over-the-counter |
RM0.30 - for more details please refer to: Tariff and Charges (PDF, 7.2MB) |
| Items |
Daily transaction limit |
| Online and mobile banking |
RM50,000 combined limit with intrabank and interbank funds transfer |
| ATM |
RM5,000 |
| Over-the-counter |
RM1,000,000 |
| Items |
Future-dated payments |
| Online and mobile banking |
Yes |
| ATM |
No |
| Over-the-counter |
Yes |
| Items |
Operating hours |
| Online and mobile banking |
24 hours |
| ATM |
24 hours |
| Over-the-counter |
Banking hours 9:30am to 4:30pm |
| Crediting time |
Funds received by beneficiaries |
Refund for unsuccessful transactions |
|---|---|---|
| Business days (Monday to Friday) before 5:00am |
Same business day by 11:00am |
Same business day by 5:00pm |
| Business days (Monday to Friday) 5:01am to 8:00am |
Same business day by 2:00pm |
Same business day by 8:20pm |
| Business days (Monday to Friday) 8:01am to 11:00am |
Same business day by 5:00pm |
Same business day by 11:00pm |
| Business days (Monday to Friday) 11:01am to 2:00pm |
Same business day by 8:20pm |
Next business day by 11:00am |
| Business days (Monday to Friday) 2:01pm to 5:00pm |
Same business day by 11:00pm |
Next business day by 11:00am |
| Business days (Monday to Friday) After 5:00pm |
Next business day by 11:00am |
Next business day by 5:00pm |
| Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
Next business day by 11:00am |
Next business day by 5:00pm |
| Crediting time |
Business days (Monday to Friday) before 5:00am |
|---|---|
| Funds received by beneficiaries |
Same business day by 11:00am |
| Refund for unsuccessful transactions |
Same business day by 5:00pm |
| Crediting time |
Business days (Monday to Friday) 5:01am to 8:00am |
| Funds received by beneficiaries |
Same business day by 2:00pm |
| Refund for unsuccessful transactions |
Same business day by 8:20pm |
| Crediting time |
Business days (Monday to Friday) 8:01am to 11:00am |
| Funds received by beneficiaries |
Same business day by 5:00pm |
| Refund for unsuccessful transactions |
Same business day by 11:00pm |
| Crediting time |
Business days (Monday to Friday) 11:01am to 2:00pm |
| Funds received by beneficiaries |
Same business day by 8:20pm |
| Refund for unsuccessful transactions |
Next business day by 11:00am |
| Crediting time |
Business days (Monday to Friday) 2:01pm to 5:00pm |
| Funds received by beneficiaries |
Same business day by 11:00pm |
| Refund for unsuccessful transactions |
Next business day by 11:00am |
| Crediting time |
Business days (Monday to Friday) After 5:00pm |
| Funds received by beneficiaries |
Next business day by 11:00am |
| Refund for unsuccessful transactions |
Next business day by 5:00pm |
| Crediting time |
Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
| Funds received by beneficiaries |
Next business day by 11:00am |
| Refund for unsuccessful transactions |
Next business day by 5:00pm |
Intrabank funds transfers
| Items |
Online and mobile banking |
ATM |
Over-the-counter |
|---|---|---|---|
| Fees and charges |
No |
No |
No |
| Daily transaction limit |
RM50,000 combined limit with interbank funds transfer |
RM10,000 combined limit with Instant Transfer |
No limit |
Payment reference (i) Availability of payers’ names and payment references in beneficiaries’ bank statement (ii) Availability of beneficiaries’ names and payment references in payers’ bank statement |
Yes |
No |
Yes |
| Operating hours |
24 hours |
24 hours |
Banking hours 9:30am to 4:30pm |
| Items |
Fees and charges |
|---|---|
| Online and mobile banking |
No |
| ATM |
No |
| Over-the-counter |
No |
| Items |
Daily transaction limit |
| Online and mobile banking |
RM50,000 combined limit with interbank funds transfer |
| ATM |
RM10,000 combined limit with Instant Transfer |
| Over-the-counter |
No limit |
| Items |
Payment reference (i) Availability of payers’ names and payment references in beneficiaries’ bank statement (ii) Availability of beneficiaries’ names and payment references in payers’ bank statement |
| Online and mobile banking |
Yes |
| ATM |
No |
| Over-the-counter |
Yes |
| Items |
Operating hours |
| Online and mobile banking |
24 hours |
| ATM |
24 hours |
| Over-the-counter |
Banking hours 9:30am to 4:30pm |
| Crediting time |
Funds received by beneficiaries |
|---|---|
| Business days (Monday to Friday) |
Immediate |
| Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
Immediate |
| Crediting time |
Business days (Monday to Friday) |
|---|---|
| Funds received by beneficiaries |
Immediate |
| Crediting time |
Non-business days (Saturday, Sunday and Federal Territory Public Holidays) |
| Funds received by beneficiaries |
Immediate |
Express cash deposit
You can now deposit your cash any time and at your convenience with our online ECDMs. The deposit is instantly credited into your bank account. Besides cash deposits, you can also perform payment to any HSBC/HSBC Amanah card account.
Note: payment to a card account will be credited the next day. Only RM1, RM5, RM10, RM20, RM50 and RM100 notes can be accepted. Maximum number of notes per transaction is 100. Maximum amount per day per account is RM24,990 (for an external account, the limit is RM10,000 per transaction).
Cheque scanning
Unlike the ordinary cheque deposit machines which use envelopes, our ChequeScan2 is designed to provide the scanning/imaging capability where the image of deposited cheques will be printed on the customer receipt. It is a hassle-free cheque depositing service with no PIN, pay-in-slip or envelope required. You may use the ChequeScan to:
- Deposit cheques into any HSBC/HSBC Amanah bank account
- Deposit cheques for payment to any HSBC/HSBC Amanah card account
- Deposit cheques for payment to any HSBC Amanah Home Financing or HSBC Home Loan account
- Deposit cheques for payment to selected bill payment merchants
Cheque deposit and credit timings
Cheque deposit time: Monday–Friday (Sunday–Thursday only for Kuala Terengganu & Kelantan) by 4:00pm
Cheque crediting time: Next business day after 8:00pm
Cheques deposited after 4:00 PM or on non-business days will be considered as cheques deposited on next business day.
Cheque and current account services
Fee per cheque issued is RM0.50 with the cheque processing fee effective from January 2, 2015.
There is no interest rate or profit rate for a current a HSBC Basic Savings Account or HSBC Basic Current Account. For interest rates and profit rates for HSBC Premier, please read the PDF below.
Coin counting deposit
There is a new 24-hour self-service terminal that allows you to deposit coins at selected branches3.
- Deposit into HSBC savings or current accounts
- Touchscreen with language selection: English, Bahasa Malaysia or Mandarin
- Only Malaysian coins are accepted, in denominations of 5 sen, 10 sen, 20 sen and 50 sen
- Minimum deposit is RM2
- No maximum deposit, but it is subject to the load capacity of the CCDM
- Deposit will be credited within 7 working days
- No fee charged
Things you should know
MEPS' shared ATM network
Now you can do more than just withdraw money and check your account balance at our ATMs. With Interbank Fund Transfers, you can easily transfer funds / make payment to your loan or credit cards account with other banks within the MEPS' Shared ATM Network.4
Enjoy this service at any ATM's today.
Balance inquiry is free via MEPS' shared ATM network for the following account types:
- Premier / -i
- Advance / -i
- Other accounts
- Perks@Work - Premier / -i
- Perks@Work - Advance / -i
- Perks@Work - Other accounts / -i
4For more details, please refer to the Tariff and Charges below.
Documents
More ways to bank
Online banking
Access your accounts anytime, from anywhere in the world.
Mobile banking
Your on-the-go solution.
Telebanking
Convenience is just a call away.