Financial Distress
At HSBC Amanah, we're committed to helping our customers overcome any short or long term financial instability they may be experiencing. If you're having difficulties making your payments, we will work with you to develop a personalised debt payment plan that suits your needs and budget. Whether you have questions about your mortgage or your unsecured debts, our team of trained and dedicated Debt Management Officers will help you find a solution to fit your needs.
Supporting you through the tough times
We may be able to alter your current payments based on your current budget, for example reduced payment amounts, profit adjustments and payment extension periods. The type of assistance we are able to provide will vary depending on your individual circumstances and our Debt Management team will aim to provide you with temporary relief from your payments.
Applying for Financial Assistance Programme
HSBC Amanah has a number of ways you can discuss and apply for Financial Assistance Programme:
Over the phone
By calling the Debt Management Team at 03-26909099 between 9:00 a.m. to 6:00 p.m. Monday to Thursday and between 9:00 a.m. to 5:00 p.m. on Friday except public holidays.
In person
By visiting any HSBC Amanah branch and speak to any of our staff, who will help you get you in touch with our Debt Management Team.
In writing
Submit your letter to any HSBC Amanah Malaysia branch or email our Debt Management Team at debt.management@hsbc.com.my (Unsecured Facility) or secured.debt.management@hsbc.com.my (Secured Facility) and to contact you after receiving your letter or email to discuss the matter with you in details.
Application form
Please complete and return a Debt Relief Programme / General Restructuring Facility Application Form to help us better understand your financial position.
What happens next
We aim to provide you with a decision on your application within 10 working days of your request. HSBC Amanah will respond in writing of our decision; confirming the details of any arrangement made or ask you for further information to help us come to a decision.
In the event HSBC Amanah is unable to approve your Financial Assistance Programme request, we will provide you with information about The Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK) which is an agency set up by Bank Negara Malaysia since April 2006.
HSBC Amanah will give genuine consideration of any request and collections activity will be put on hold during our assessment process.
Dealing with a third party
We understand that at times you may like to have a third party representative to deal with HSBC Amanah on your behalf. In this case, we require written authorisation to be submitted to any HSBC Amanah branch to discuss your personal and account information with the third party.
Further Information and Support
There is also some useful information about AKPK at www.akpk.org.my. You may also call 03-2616 7766 for assistance.