Mobile banking

For your security, you can only register the HSBC Malaysia app on one device at a time.

When you switch to a new device, it's important that you deregister the app on your old device before you register it on your new device. To deregister the app, please log on to the app and follow these steps:

Do not delete the app from your old device before you've completed the steps to deregister it.

If you’re unable to deregister your old device and need more help, please contact us.

Please note that there's a 12-hour cooling-off period after each time you set up your Mobile Secure Key. You'll be able to access our full range of online and mobile banking services after that.

You'll need to set up your phone banking PIN (also known as a T-PIN or Telebanking Personal Identification Number) first. We'll use it to verify your identity when you call our contact centre to register for mobile banking.

If you haven't set up your phone banking PIN (T-PIN) yet, please see the steps for doing so on our telebanking page.

To make your mobile banking registration a smooth one, please make sure you have any one of the following credentials ready:

To register for mobile banking and set up your HSBC Malaysia app, please follow these steps.

Notes:

Please make sure you've set up your T-PIN, then call us with the phone number you've registered with us. This way, we can verify your identity.

Alternatively, you can visit us at your nearest branch – make an appointment now.

There will be a 12-hour cooling-off period after you've activated your MSK – you can access our full range of online and mobile banking services after it.

You can also refer to our step-by-step guides on our mobile banking page.

You'll need to verify your registration first if it's your first time registering with us for online and mobile banking.

Please call us within 48 hours of receiving the SMS that confirms your registration – for the hotline number, please visit our contact page. Alternatively, you can visit us at your nearest branch – make an appointment now.

If you did not complete your verification within 48 hours, you'll need to start your online and mobile banking registration again.

Please note that there's a 12-hour cooling-off period after each time you set up your Mobile Secure Key. You'll be able to access our full range of online and mobile banking services after that.

You can learn more details on our mobile registration FAQs page.

You can reset your 6-digit PIN by following these steps:

Log on to online banking and select the ‘Change online banking limit’ option under 'Quick Links'.

There is a Daily Combined Limit of RM50,000 for all DuitNow transfers (Online Banking, Mobile Banking and QR), Interbank GIRO (IBG) and FPX.

This Daily Combined Limit does not apply to transfers between your own HSBC accounts, third-party HSBC accounts and overseas transfers.

Please refer to our Online banking limits FAQs for more details.

As an additional security measure, there is a maximum limit of RM10,000 per transaction made to a new payee via the HSBC Malaysia Mobile Banking app (HSBC Malaysia app). The limit is set by the bank and applies to mobile banking only. It does not affect your existing online banking limits. For more details, please refer to our Mobile Banking FAQs.

For non-residents, different limits will apply depending on your residency status and whether you have domestic ringgit borrowing or financing. Learn more in our Bank Negara Malaysia Foreign Exchange Policy FAQs. The full Foreign Exchange Policy notices administered by Bank Negara Malaysia can be found on the BNM website.